Effective Date: August 2nd, 2025
This Privacy Policy governs the manner in which Mendieta Air Conditioning Services Limited (“we,” “our,” “us”) collects, uses, maintains, and discloses information collected from users (“you,” “your”) of our website and services. We are committed to ensuring the privacy, security, and responsible management of all personal information entrusted to us, in accordance with the laws of British Columbia and applicable federal laws of Canada.
1. Information Collected
We collect both personal and non-personal information from users strictly for the purpose of providing and improving our services. This includes, but is not limited to:
- Personal Information: Identifiable details such as your name, address, phone number, email, and service-related information (e.g., type of HVAC system or previous service records). In addition, telephone calls may be recorded for quality assurance, training, and service verification purposes.
- Non-Personal Information: Technical and analytical data related to your interaction with our website or services, such as IP address, device type, browser version, and navigation behavior. These may be collected via cookies or similar technologies.
We limit the scope of data collection to what is necessary for operational, administrative, and engagement purposes.
2. Use of Information
The information collected is used strictly for internal purposes, including but not limited to:
- Service provision, scheduling, billing, and technical follow-up.
- Communication regarding service appointments, reminders, or service-related updates.
- Customer engagement and outreach efforts, including email campaigns, targeted promotions, seasonal service reminders, and relevant marketing communications.
- Service analytics and operational improvements aimed at enhancing customer experience and efficiency.
Marketing and outreach communications are carried out in a respectful, non-intrusive manner and may be tailored to match relevant services based on prior interactions. You may opt out of such communications at any time (see Section 6).
We never use personal information for purposes outside the scope described, nor for the benefit of unrelated third parties.
3. Disclosure of Information
We do not sell, rent, or commercially distribute your personal data under any circumstances.
Your information will only be disclosed under the following specific conditions:
- Service Fulfillment: When necessary to coordinate with subcontractors or third-party service providers directly involved in delivering the services you have requested.
- Customer-requested disclosures: Upon your express request or authorization, particularly when collaboration or third-party communication is beneficial for the service process.
- Legal Requirements: When required to comply with applicable laws, legal processes, or government requests.
All recipients of shared data are contractually obligated to adhere to appropriate confidentiality and data protection standards.
4. Data Protection and Security
Mendieta Air Conditioning Services Limited is committed to upholding high standards of data security in accordance with the privacy laws applicable in the Province of British Columbia and federal laws of Canada. As a business headquartered in Coquitlam, BC, we take reasonable and appropriate measures to safeguard the confidentiality and integrity of your personal information.
We implement administrative, technical, and physical security controls designed to protect data from unauthorized access, alteration, misuse, or disclosure. These measures include but are not limited to encrypted communications, secure servers, restricted access protocols, and periodic internal reviews.
However, it is important to note that no method of transmission over the internet or method of electronic storage is entirely secure. While we make commercially reasonable efforts to protect your data, Mendieta Air Conditioning Services Limited does not assume legal responsibility for unauthorized access, breaches, or incidents beyond its control.
By using our services, you acknowledge and accept this limitation. Nevertheless, we remain committed to compliance with applicable privacy legislation and to continuously improving our safeguards in order to minimize risks and uphold the trust placed in us.
5. Use of Cookies and Tracking Technologies
We may use cookies, web beacons, or other similar technologies to gather information that helps us improve website functionality and user experience. These technologies support website performance, monitor traffic patterns, and assist in customizing communications.
You may disable cookies in your browser settings, though doing so may limit some features of the site.
6. Users’ Rights
You are entitled to the following rights regarding your personal information, in accordance with Canadian privacy legislation:
- To access the personal information we maintain about you.
- To request correction or deletion of inaccurate, incomplete, or outdated data.
- To opt out of receiving promotional emails, marketing communications, or engagement outreach.
- To withdraw consent for data use, where applicable.
To exercise any of these rights, please contact us at: management@mendietaacs.ca
7. Retention of Information
We retain your personal information only for as long as it is necessary to fulfill the purposes described in this policy, or as required by applicable laws and regulations. Upon completion of these purposes, data is securely deleted or anonymized.
8. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy as needed. All changes will be published on our website with the updated effective date. Your continued use of our services following any updates implies acceptance of the revised terms.
We recommend reviewing this policy periodically to stay informed of how your information is used and protected.
9. Contact Information
For questions, concerns, or requests related to your personal data or this policy, you may contact us at:
Email: management@mendietaacs.ca
Mendieta Air Conditioning Services Limited
Coquitlam, British Columbia, Canada
