Effective Date: October 1st, 2024
This Privacy Policy governs the manner in which Mendieta Air Conditioning Services Limited (“we,” “our,” “us”) collects, uses, maintains, and discloses information collected from users (“you,” “your”) of our website and services. We are committed to ensuring the privacy and protection of personal information in accordance with the laws of British Columbia and applicable federal laws of Canada.
1. Information Collected
We collect both personal and non-personal information from users to facilitate the provision of our services. This includes, but is not limited to:
Personal Information: Identifiable information such as name, email address, phone number, physical address, and details pertinent to the services provided (e.g., type of heating system).
Non-Personal Information: Data regarding user interactions with our website or services, including but not limited to IP addresses, browser types, referring URLs, browsing patterns, and other analytics data. This information may be collected via cookies, tracking pixels, or similar technologies.
2. Use of Information
The information we collect is utilized for the following purposes:
To provide and manage our services, including billing, invoicing, and service fulfillment.
To facilitate communication with you regarding service reminders, updates, promotional offers, and marketing materials related to our products and services.
To enhance our business operations, improve customer experience, and analyze user interactions with our website or services.
We will use this data in accordance with the consent provided by you or as required to fulfill legitimate business purposes.
3. Disclosure of Information to Third Parties
We do not sell or distribute personal information to third parties for commercial purposes unrelated to the provision of our services. However, we may share your personal information under the following circumstances:
Service Providers and Subcontractors: Personal information may be disclosed to trusted service providers, subcontractors, or other third-party vendors, solely for the purpose of facilitating the services requested by you. For example, when a subcontractor is dispatched to your property, we may provide your name, address, and contact information to ensure successful completion of the work.
Legal Compliance: We may disclose personal information as required by law, regulation, or court order, or in response to a governmental request.
In such cases, we ensure that all third-party recipients adhere to applicable data protection standards.
4. Data Protection and Security
We employ commercially reasonable security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal data. These measures include, but are not limited to, the use of encryption, secure servers, and other physical and digital safeguards.
You acknowledge that no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security of your data. However, we are committed to following best practices to mitigate risks.
5. Use of Cookies and Tracking Technologies
We may utilize cookies, web beacons, pixels, or similar tracking technologies to collect information about your browsing activities. These technologies are used to enhance the functionality of our website, analyze traffic, and provide more personalized services. By using our website, you consent to our use of such technologies.
You may adjust your browser settings to refuse cookies; however, this may impact your experience or restrict certain functionalities of our website.
6. Users’ Rights
You are entitled to certain rights with respect to your personal information as governed by the laws of British Columbia and Canada. These rights include, but are not limited to:
The right to access and review the personal information we have collected from you.
The right to request the correction or deletion of any inaccurate or outdated information.
The right to opt-out of receiving marketing communications or promotional materials at any time.
To exercise these rights, you may contact us at management@mendietaacs.ca.
7. Retention of Information
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by applicable laws or regulations. Upon the fulfillment of such purposes, we will securely dispose of or anonymize your data.
8. Changes to this Privacy Policy
We reserve the right to amend or update this Privacy Policy at our discretion, without prior notice to you. Any changes will take effect immediately upon posting the revised policy on our website. Your continued use of our services following the posting of changes constitutes your acceptance of those changes.
9. Contact Information
For any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:
Mendieta Air Conditioning Services Limited
Email: management@mendietaacs.ca
